Thank you for your interest in placing an order with EliteEtc.com! Please allow us to explain our shipping policies:
Purchased products ship UPS Ground - Shipping Charge 15% of order total
Complimentary products ship USPS - Shipping Included
Faster methods of delivery are available upon request, but incur additional charges.WHEN CAN I EXPECT MY PACKAGE?
All orders are processed within 24 hours of receipt. Purchased products are shipped from the most economical inventory around the United States typically within 2-3 business days. We ship Monday through Friday, so all orders placed between Friday afternoon and Sunday night will usually be shipped on Monday or Tuesday. If your order is shipped via UPS and you have provided us with a correct email address, you will receive a tracking number from UPS the day your order is shipped. If you do not receive a UPS tracking number, you have either provided us with an incorrect email address or your order was shipped via US Mail. You should expect your package anywhere from 3 - 10 business days after placing your order.NEED YOUR PACKAGE IN A HURRY?
We are happy to ship your order via UPS Rush Delivery Services. You can choose from Next Day, 2-Day and 3-Day guaranteed UPS services for an added charge. However, it is essential that you notify us of special needs RIGHT AWAY. If you need one of these services, please call us toll-free at 1-866-254-7103 immediately after placing your order. If you place the order in the evening and we do not answer when you call, please call us at 9 AM (EST) the next morning. At EliteEtc.com, we pride ourselves on shipping your order very quickly, so please do not wait to call if you need your package expedited. We cannot be held responsible for shipping a package "too quickly"!!HAWAII, ALASKA, U.S. TERRITORIES
If you place an order to be delivered to Hawaii, Alaska, an APO or FPO address, or US Territory, you will be required to pay additional shipping costs for all orders, regardless of the total cost of the order. These additional shipping amounts will not be reflected in your confirmation email. These orders will be shipped via UPS, with the option to insure the package...the cost is based on size and weight of the package. Actual costs on these orders will be calculated, and we will email you the cost for your approval. No shipments to these addresses will be made without your approval, unless of course the UPS charge is covered by our standard shipping cost. Therefore, it is very important that you include your email address and your phone number so that we can contact you with shipping costs. Please continue to check your email if you place this type of order.INTERNATIONAL ORDERS
Please call us as we are now able to export ExxonMobil Aviation Lubricants and Greases - additional shipping and handling fees will apply. If you have a freight forwarder in the USA, then shipping is already included in our posted prices.DAMAGED OR WRONG MERCHANDISE
If you receive an item or package that is damaged or item that is incorrect, please call us at 1-866-254-7103 or email us for further assistance.INFORMATION ABOUT RETURNING PRODUCTS
We hope that you are completely satisfied with your order from EliteEtc.com. However, if you do need to make a return, our customer service can be reached by toll free 866-254-7103. Please notify EliteEtc.com within 30 days of receipt. In addition, you can also go to the EliteEtc Web site and fill out the merchandise return form
Customer Service Hotline: 1.866.254.7103 or you may email us at info@EliteEtc.com.
Our goal is to provide you with a fast and convenient method for returning items to EliteEtc. Of course the item has to meet certain conditions (less than 30 days from date of shipping and in good shape. No special order returns. (Please read the following instructions before submitting your return):
- Item must be returned within thirty (30) days of receipt of goods.
- All returns must be 100 percent complete and contain ALL original boxes and packing materials.
- You are responsible for the return shipping.
- Any defects should be directed to the manufacturer under warranty service.
- All returns must include a Return Merchandise Authorization Number (RMA#).
- Items returned that are not in original packaging are subject to a 15% restocking fee.
- Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.
When the item is returned in its original condition with all original packaging, your credit card will be credited for the price of the purchase and any taxes, excluding shipping costs. If the return is due to an EliteEtc error, the return shipping charges will be waived and a UPS Return label will be sent.
If you need clarification on the above return method, please email us at Info@EliteEtc.com.
When entering your shipping and contact information, please be very careful, and check your information before hitting the "submit" button. We are not responsible for delays due to incomplete or incorrect addresses. Please be sure to give us your telephone number and email address, in case of any problem with your credit card information.
Please be sure to give us your complete and correct street address....UPS cannot ship to a Post Office Box address.
If you have a question about an order, you may call us toll-free at 1-866-254-7103 between 9 am and 4 pm (EST), Mon - Fri.
If you do not wish to place an order online, you may call us toll-free at 1-866-254-5103 Mon - Fri from 9 am to 4 pm EST to place your order over the phone. If you do not want to use a credit card you may send a check and/or money order.
If you have any questions, please feel free to send an email to us directly, or give us a call at any of the phone numbers above. And thanks for visiting www.EliteEtc.com!